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Notes from the studio
Practical writing on building, launching, and growing software — the advice we give clients, written down.
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RAG in Plain English: Making AI Answer From Your Own Content
Retrieval-augmented generation lets an AI assistant answer questions using your actual documents and data, instead of guessing from general training.
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AI Chatbots for Customer Support: What Works and What Backfires
AI support chatbots can cut response times and costs, or frustrate customers and damage trust. The difference comes down to a few design choices.
Read article →Practical AI for Small Teams: Automations That Pay for Themselves
The most useful AI projects for small teams are rarely the flashiest ones. Here is where automation tends to pay for itself fastest, and where to be careful.
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